BI on Ulitzer
Peter Yared wrote recently a BusinessWeek guest blog post called “Failure
of Commercial Open Source Software.”
Not surprisingly his post caused a lot of angry replies from people who work
for COSS companies. “The emperor is not naked” they argued.
I believe that the COSS emperor is openly naked. And the discussion
shouldn’t be whether COSS is a complete or a partial failure just because
there are few successful exits that Peter neglected to mention. At the end of
the day Peter’s comment that “selling software is miserable” is true.
Every sales rep involved in selling COSS would agree (I’m interviewing many
of them now). Selling COSS is no easier than selling any other form of
Any company using the word “open” should be able to explain the true cost
of delivery (this is one of Peter’s points). And there is an obvious litmus
test of openness of C... (more)
Yesterday, I nearly drowned in a sea of extraneous data. In just one hour
during an important conference call, my laptop overflowed with 300 e-mails
from an email thread I frankly didn’t care about. Imagine how much time I
could have saved if my system knew I was unavailable, and sent me only the
two notifications I truly needed: That the customer I was on the call with
owed us an invoice, and that my next appointment was delayed by half an hour.
Clearly, enterprise users need an easy and intuitive way to parse all their
data into a useful context. Just as clearly, they also need ... (more)
SaaS Journal on Ulitzer
Back in the old good days of enterprise software, we did not need to worry
about our customers. We delivered bits on DVDs – it was up to the customers
to struggle with installation, integration, management, customization and
other aspects of software operations. We collected all the cash upfront, took
another 25% in annual maintenance. Throwing software over the wall …
that’s how we did it. Sometimes almost literally…
I now live in the SaaS world. My customers only pay us if we deliver a
service level consistent with our SLAs. We are responsible for deploym... (more)
GoodData Session at Cloud Expo
September 24, 2009 - Terry Pratchett once wrote that “Gravity is a habit
that is hard to shake off”.
We could make a similar comment about the financials of SaaS BI companies. As
much as startups in this field would like to shake off their bad economics,
reality always catches up.
We’re seeing one after another SaaS BI startup to go out of business. Back
in June it was LucidEra and earlier this week Blink Logic ceased operations.
But anybody who only briefly looked at Blink Logic’s finances (it was a
public company) shouldn’t be surprised by this ev... (more)
Business Intelligence projects are famous for low success rates, high costs
and time overruns. The economics of BI are visibly broken, and have been for
years. Yet BI remains the #1 technology priority according to Gartner. We
could paraphrase Lee Iacocca and say: People want economical Business
Intelligence solutions and they will pay ANY price to get it.
Nobody argues with the need for more Business Intelligence; BI is one of the
few remaining IT initiatives that can make companies more competitive. But
only the largest companies can live with the costs or the high failure rates... (more)