Inventory levels. Sales results. Negative comments on Facebook. Positive
comments on Twitter. Shopping on Amazon. Listening to Pandora. Online search
habits. No matter what you call it or what the information describes, it’s
all data being collected about you.
Thanks to new technologies like Hadoop, once-unquantifiable data (like
Facebook conversations and Tweets) can now be quantified. Now, because nearly
everything is measurable, everything is measured. The result: companies are
spending big dollars to collect, store and measure astronomical amounts of
Show me the data!
There’s a name for this movement: Big Data. Not only is it a name, it has
been the “it, it” of 2012, possibly trumping “the cloud.”
IDC defines Big Data as projects collecting 100 terabytes of data (hence the
name), comprising two or more data formats. Earlier this year, the research
firm ... (more)
Yesterday, I nearly drowned in a sea of extraneous data. In just one hour
during an important conference call, my laptop overflowed with 300 e-mails
from an email thread I frankly didn’t care about. Imagine how much time I
could have saved if my system knew I was unavailable, and sent me only the
two notifications I truly needed: That the customer I was on the call with
owed us an invoice, and that my next appointment was delayed by half an hour.
Clearly, enterprise users need an easy and intuitive way to parse all their
data into a useful context. Just as clearly, they also need ... (more)
No other major SaaS company in the world could get away with this approach to
paying customers. Not only Google offers no user-friendly tools to add shared
contact to the paid version of Google Apps. They offer no tools. Period.
Here is the only information available to email administrators:
Administrative management of non-employee contacts now available
Premier Edition administrators can now add contacts that aren’t employees
of their own company to the contact list that each user can access in the new
standalone contact manager.
First, create an XML representation of the shared ... (more)
BI on Ulitzer
Peter Yared wrote recently a BusinessWeek guest blog post called “Failure
of Commercial Open Source Software.”
Not surprisingly his post caused a lot of angry replies from people who work
for COSS companies. “The emperor is not naked” they argued.
I believe that the COSS emperor is openly naked. And the discussion
shouldn’t be whether COSS is a complete or a partial failure just because
there are few successful exits that Peter neglected to mention. At the end of
the day Peter’s comment that “selling software is miserable” is true.
Every sales rep involved in selling ... (more)
SaaS Journal on Ulitzer
Back in the old good days of enterprise software, we did not need to worry
about our customers. We delivered bits on DVDs – it was up to the customers
to struggle with installation, integration, management, customization and
other aspects of software operations. We collected all the cash upfront, took
another 25% in annual maintenance. Throwing software over the wall …
that’s how we did it. Sometimes almost literally…
I now live in the SaaS world. My customers only pay us if we deliver a
service level consistent with our SLAs. We are responsible for deploym... (more)