SaaS Journal on Ulitzer
Back in the old good days of enterprise software, we did not need to worry
about our customers. We delivered bits on DVDs – it was up to the customers
to struggle with installation, integration, management, customization and
other aspects of software operations. We collected all the cash upfront, took
another 25% in annual maintenance. Throwing software over the wall …
that’s how we did it. Sometimes almost literally…
I now live in the SaaS world. My customers only pay us if we deliver a
service level consistent with our SLAs. We are responsible for deployment,
security, upgrades and so on. We operate software for our customers and we
deliver it as service.
Roman Stanek keynoting at Cloud Computing Expo Europe last May in Prague
But there now seems to be a new way how to “throw software over the wall”
again. Many software companies have repacka... (more)
BI on Ulitzer
Peter Yared wrote recently a BusinessWeek guest blog post called “Failure
of Commercial Open Source Software.”
Not surprisingly his post caused a lot of angry replies from people who work
for COSS companies. “The emperor is not naked” they argued.
I believe that the COSS emperor is openly naked. And the discussion
shouldn’t be whether COSS is a complete or a partial failure just because
there are few successful exits that Peter neglected to mention. At the end of
the day Peter’s comment that “selling software is miserable” is true.
Every sales rep involved in selling ... (more)
To put it simply, I am in the business of building platforms.
NetBeans was the first extensible Java IDE platform with plug-ins back in
1999. Systinet had a product that was actually called Web Application &
Services Platform (WASP). But both NetBeans and Systinet were “only” what
my investor Marc Andreessen calls Platform Level 2:
This is the kind of platform approach that historically has been used in
end-user applications to let developers build new functions that can be
injected, or “plug in”, to the core system and its user interface.
(Everyone should read Marc’s excellent ar... (more)
Inventory levels. Sales results. Negative comments on Facebook. Positive
comments on Twitter. Shopping on Amazon. Listening to Pandora. Online search
habits. No matter what you call it or what the information describes, it’s
all data being collected about you.
Thanks to new technologies like Hadoop, once-unquantifiable data (like
Facebook conversations and Tweets) can now be quantified. Now, because nearly
everything is measurable, everything is measured. The result: companies are
spending big dollars to collect, store and measure astronomical amounts of
Show me the data!... (more)
Yesterday, I nearly drowned in a sea of extraneous data. In just one hour
during an important conference call, my laptop overflowed with 300 e-mails
from an email thread I frankly didn’t care about. Imagine how much time I
could have saved if my system knew I was unavailable, and sent me only the
two notifications I truly needed: That the customer I was on the call with
owed us an invoice, and that my next appointment was delayed by half an hour.
Clearly, enterprise users need an easy and intuitive way to parse all their
data into a useful context. Just as clearly, they also need ... (more)